Paste DTMF?

[lewinr]

Hi, I have a simple question about the native Windows softphone: Is there any way to paste a number into the softphone to send as DTMF when I'm in a call?
I often need to send account numbers, etc, to IVR systems in calls and it is much easier for me to copy/paste them from my electronic notes/records rather than retype them digit-by-digit.
I tried to do it but I didnt see any obvious way.
I can do this in Skype, Lync, Teams and many other softphones so I expect it should be available in the 3CX softphone... what am I missing?
thanks

 

[Charles_3CX]

Regarding your question, please note that DTMF needs to be dialed from the 3CX apps or Webclients for them to be passed out.

 

[lewinr]

Hi Charles, thank you for the fast reply. Just to be sure that I understood correctly, it means there is no way to paste/send DTMF digits with any of the clients, correct? Or one of the other clients can do it?

 

[Charles_3CX]

This is correct it is not possible.

 

[lewinr]

That's a pity, you should definitely consider adding this functionality. thanks anyway.

 

[TheodorosG_3CX]

You may check how DTMF works as it depends on a dial tone.

 

[lewinr]

Thanks for the reply TheodorosG, but I'm not really sure how it is relevant... the question here is only about the ability to paste a string into the softphone client rather than needing to manually dial digit by digit to send the DTMF signals. It's purely a UI question.

 

[TheodorosG_3CX]

Understood but currently this is not possible.