Patton 4114 not disconnecting call - Australia

[pearsondan99]

Hi,

I know this is a well trodden path but i ve been through support and this forum and still cant seem to resolve the issue,

Setup - Patton 4114 with firmware R5 - 3CX free mode version 7.1.7139 (the latest i belive) the patton has 4 x PSTN lines running via Primus telecom. Calls are set to either go to a digital assistant or to an extension which forwards it back out to a home PSTN line. regardless if it goes to the home PSTN line or digital assistant (which also sends it externally to mobiles) it won't release the call - this is drving me nuts and i m no closer to a fix! I m assuming its either a parameter change on the Patton 4114 that needs tweaking or something in the 3cx phone system but i m at a loss so far please help!!

thanks

 

[discovery1]

Are you running the 5.3 firmware on the Patton?
Make sure you are as previous 5.x versions sometimes exhibited this problem.
How did you provision the Patton?

 

[pearsondan99]

yes I am running the 5.3 firmware and I provisioned it through the 3CX phone system generated config

 

[discovery1]

Is the 4114 setup with the AU tone sets?
I assume you chose Australia from the drop down list, so it may be that Primus is not using standard tone sets for call progress and hang-up etc.