Patton Smartnode 4634

[riebroek]

Hi all,

I'm having a problem with a Patton Smartnode 4634. Hope someone can help me out.

We have a fairly old Samsung PBX. Recently a ISDN line card is added and 2 ISDN busses are programmed in a group (point-to-point protocol). If I dial 555 on the Samsung, all calls are routed over that group.
On the Patton the 2 ISDN busses are connected on BRI0 and BRI1. The ISDN link is up and if I do a debug on the PAtton I can see information coming in.
Only internal calls will be made from the Patton to 3CX trough the Samsung PBX. The problem is when I for instance want to call 501, I dial 555501 on the Samsung, the ISDN link LED flashes and the call goes into error.
If I connect a ISDN tester on BRI3 all is working fine.

Here are some Logs I made.
This is the one which gives an error when calling with the Samsung:
10.23.1.10#00:12:23 ICC > [BR01] << Message: primitive=64
00:12:23 ICC > [BR01] Added endpoint BR01-0094c230
00:12:23 ICC > [BR01] NEW CALL. Allocated Endpoint BR01-0094c230
00:12:23 ICC > [EP BR01-0094c230] << [080005]
SETUP (DSS1 Ntwk)
[04038090A3]
Bearer capability : speech - CCITT
circuit mode - 64kBit/s - G.711 A-law
[7D029181]
High layer compatibility : telephony
CCITT

00:12:23 IDP > [EP BR01-0094c230] Change dtmf detection to 'disabled'
00:12:23 IDP > [EP BR01-0094c230] Acquired b-Channel 0 (Datapath termination 1000100)
00:12:23 ICC > [EP BR01-0094c230] State: NULL, Event: TERMINAL SETUP IND
00:12:23 ICC > [EP BR01-0094c230] set call key: 81
00:12:24 ICC > [EP BR01-0094c230] AOC-S Net << Call Setup
00:12:24 ICC > [EP BR01-0094c230] AOC-S Net: Set state to AOC-S Activated
00:12:24 ICC > [EP BR01-0094c230] AOC-D Net << Call Setup
00:12:24 ICC > [EP BR01-0094c230] AOC-D Net: Set state to AOC-D Activated
00:12:24 ICC > [EP BR01-0094c230] AOC-E Net << Call Setup
00:12:24 ICC > [EP BR01-0094c230] AOC-E Net: Set state to AOC-E Activated
00:12:24 ICC > [EP BR01-0094c230] Set state to OVERLAP SENDING
00:12:24 IDP > [EP BR01-0094c230] Change datapath direction to Send Only.
00:12:24 ICC > [EP BR01-0094c230] >> [08000D]
SETUP ACKNOWLEDGEMENT (DSS1 Ntwk)

00:12:24 ICC > [EP BR01-0094c230] State: OVERLAP SENDING, Event: PEER TRYING
00:12:24 ICC > [EP BR01-0094c230] State: OVERLAP SENDING, Event: PEER RELEASED
00:12:24 ICC > [EP BR01-0094c230] Set state to DISCONNECT INDICATION
00:12:24 IDP > [EP BR01-0094c230] Change datapath direction to Send/Receive.
00:12:24 IDP > [EP BR01-0094c230] Play tone: release-tone
00:12:24 ICC > [EP BR01-0094c230] AOC-S Net << Call Clearing
00:12:24 ICC > [EP BR01-0094c230] AOC-S Net: Set state to AOC Idle
00:12:24 ICC > [EP BR01-0094c230] AOC-D Net << Call Clearing
00:12:24 ICC > [EP BR01-0094c230] AOC-D Net >> AOCD Invoke
00:12:24 ICC > [EP BR01-0094c230] AOC-D Net: Set state to AOC Idle
00:12:24 ICC > [EP BR01-0094c230] AOC-E Net << Call Clearing
00:12:24 ICC > [EP BR01-0094c230] AOC-E Net >> AOCE Invoke
00:12:24 ICC > [EP BR01-0094c230] AOC-E Net: Set state to AOC Idle
00:12:24 ICC > [EP BR01-0094c230] >> [080045]
DISCONNECT (DSS1 Ntwk)
[08028181]
Cause : unallocated number
private network serving local user - CCITT - Q.931
[1E028188]
Progress indicator : inband information available
private network serving local user - CCITT

00:12:24 ICC > [BR01] << Message: primitive=50
00:12:24 ICC > [EP BR01-0094c230] << [08004D]
RELEASE (DSS1 Ntwk)

00:12:24 IDP > [EP BR01-0094c230] Releasing b-Channel 0 (Datapath termination 1000100)
00:12:24 ICC > [EP BR01-0094c230] State: DISCONNECT INDICATION, Event: TERMINAL RELEASE IND
00:12:24 ICC > [EP BR01-0094c230] Set state to NULL
00:12:24 IDP > [EP BR01-0094c230] Stop tone
00:12:24 IDP > [EP BR01-0094c230] Change datapath direction to Inactive.
00:12:24 ICC > [BR01] CLEARING CALL BR01-0094c230
00:12:24 ICC > [BR01] Removed endpoint BR01-0094c230
00:12:24 ICC > [BR01] Destroying finished calls.
00:12:24 ICC > [BR01] Destroyed endpoint BR01-0094c230


------------------------------------------------------------------------------------------------------------------------------------------------

This is one where it's working with the ISDN tester:
10.23.1.10#00:10:08 ICC > [TESTPHONE] << Message: primitive=64
00:10:08 ICC > [TESTPHONE] Added endpoint TESTPHONE-0094c230
00:10:08 ICC > [TESTPHONE] NEW CALL. Allocated Endpoint TESTPHONE-0094c230
00:10:08 ICC > [EP TESTPHONE-0094c230] << [080005]
SETUP (DSS1 Ntwk)
[04038090A3]
Bearer capability : speech - CCITT
circuit mode - 64kBit/s - G.711 A-law
[6C050180313030]
Calling party number : 100
unknown number - E.164 numbering plan
presentation allowed - user provided not screened
[700481353031]
Called party number : 501
unknown number - E.164 numbering plan
[7D029181]
High layer compatibility : telephony
CCITT

00:10:08 IDP > [EP TESTPHONE-0094c230] Change dtmf detection to 'disabled'
00:10:08 IDP > [EP TESTPHONE-0094c230] Acquired b-Channel 0 (Datapath termination 1000200)
00:10:08 ICC > [EP TESTPHONE-0094c230] State: NULL, Event: TERMINAL SETUP IND
00:10:08 ICC > [EP TESTPHONE-0094c230] set call key: 80
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-S Net << Call Setup
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-S Net: Set state to AOC-S Activated
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-D Net << Call Setup
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-D Net: Set state to AOC-D Activated
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-E Net << Call Setup
00:10:08 ICC > [EP TESTPHONE-0094c230] AOC-E Net: Set state to AOC-E Activated
00:10:08 ICC > [EP TESTPHONE-0094c230] Set state to OVERLAP SENDING
00:10:08 IDP > [EP TESTPHONE-0094c230] Change datapath direction to Send Only.
00:10:08 ICC > [EP TESTPHONE-0094c230] >> [08000D]
SETUP ACKNOWLEDGEMENT (DSS1 Ntwk)

00:10:08 ICC > [TESTPHONE] << Message: primitive=94
00:10:08 IERR > [TESTPHONE] BROADCAST MESSAGE DISCARDED.
00:10:08 ICC > [EP TESTPHONE-0094c230] State: OVERLAP SENDING, Event: PEER TRYING
00:10:11 ICC > [EP TESTPHONE-0094c230] State: OVERLAP SENDING, Event: PEER TRYING
00:10:11 ICC > [EP TESTPHONE-0094c230] State: OVERLAP SENDING, Event: PEER PROCEEDING
00:10:11 ICC > [EP TESTPHONE-0094c230] Set state to OUTGOING PROCEEDING
00:10:11 IDP > [EP TESTPHONE-0094c230] Change dtmf detection to 'enabled'
00:10:11 IDP > [EP TESTPHONE-0094c230] Change datapath direction to Send/Receive.
00:10:11 ICC > [EP TESTPHONE-0094c230] >> [080002]
CALL PROCEEDING (DSS1 Ntwk)
[1E028182]
Progress indicator : destination address is non-ISDN
private network serving local user - CCITT

00:10:13 ICC > [EP TESTPHONE-0094c230] State: OUTGOING PROCEEDING, Event: PEER ALERTING
00:10:13 ICC > [EP TESTPHONE-0094c230] Set state to CALL DELIVERED
00:10:13 IDP > [EP TESTPHONE-0094c230] Play tone: ringback-tone
00:10:13 ICC > [EP TESTPHONE-0094c230] >> [080001]
ALERTING (DSS1 Ntwk)
[1E028188]
Progress indicator : inband information available
private network serving local user - CCITT

00:10:16 ICC > [TESTPHONE] << Message: primitive=34
00:10:16 ICC > [EP TESTPHONE-0094c230] << [080045]
DISCONNECT (DSS1 Ntwk)
[08028090]
Cause : normal call clearing
user - CCITT - Q.931

00:10:16 ICC > [EP TESTPHONE-0094c230] State: CALL DELIVERED, Event: TERMINAL DISCONNECT IND
00:10:16 ICC > [EP TESTPHONE-0094c230] Set state to DISCONNECT REQUEST
00:10:16 IDP > [EP TESTPHONE-0094c230] Change dtmf detection to 'disabled'
00:10:16 ICC > [EP TESTPHONE-0094c230] State: DISCONNECT REQUEST, Event: PEER RELEASED
00:10:16 ICC > [EP TESTPHONE-0094c230] Set state to RELEASE REQUEST
00:10:16 IDP > [EP TESTPHONE-0094c230] Stop tone
00:10:16 IDP > [EP TESTPHONE-0094c230] Change datapath direction to Inactive.
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-S Net << Call Clearing
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-S Net: Set state to AOC Idle
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-D Net << Call Clearing
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-D Net >> AOCD Invoke
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-D Net: Set state to AOC Idle
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-E Net << Call Clearing
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-E Net >> AOCE Invoke
00:10:16 ICC > [EP TESTPHONE-0094c230] AOC-E Net: Set state to AOC Idle
00:10:16 ICC > [EP TESTPHONE-0094c230] >> [08004D]
RELEASE (DSS1 Ntwk)

00:10:16 ICC > [TESTPHONE] << Message: primitive=48
00:10:16 ICC > [EP TESTPHONE-0094c230] << [08005A]
RELEASE COMPLETE (DSS1 Ntwk)

00:10:16 IDP > [EP TESTPHONE-0094c230] Releasing b-Channel 0 (Datapath termination 1000200)
00:10:16 ICC > [EP TESTPHONE-0094c230] State: RELEASE REQUEST, Event: TERMINAL RELEASE CONF
00:10:16 ICC > [EP TESTPHONE-0094c230] Set state to NULL
00:10:16 ICC > [TESTPHONE] CLEARING CALL TESTPHONE-0094c230
00:10:16 ICC > [TESTPHONE] Removed endpoint TESTPHONE-0094c230
00:10:16 ICC > [TESTPHONE] Destroying finished calls.
00:10:16 ICC > [TESTPHONE] Destroyed endpoint TESTPHONE-0094c230

All I can see that on the firs log the calling and called parties are missing.
The tech guy from the Samsung PBX says he cannot do anything about it, all is ok according to him.

Anyone?

thanks in advance

 

[leejor]

What does the 3CX log show during the incoming call? Is 3CX outwardly rejecting the call? If you are just sending the "501" then you may have to make some changes in 3CX to work in a "bridged" mode.

I guess you need to determine if the Patton is having a problem (settings?) or if the call is being passed on to 3CX and for whatever reason it is rejecting the call. The Patton probably has logs and you can make use of and you can use Wireshark between the Patton and 3CX. Check the 3CX logs as a first step, that might save you some time.

 

[riebroek]

Hi, thanks for your reply.
These logs were taken from the Patton.
Unfortunately I didn't take any logs from the 3CX PC. The 3CX PC is located at the custumer and I won't go there the coming days .

I took the Patton home with me, I will try to setup a 3CX installation at home. Since the 3CX installation at the custome was done by a collegue of mine (who is on holiday in Greece for another 2 weeks! 8) ) I have to study how to make the SIP connection.

Is there a guide somewhere how to set it up???

Thanks