Patton SN500 with 3CX outbound issue

[howar]

Hello!


I have configured Patton SN500 with 3CX the inbound calls are working fine and received but the outbound route failed.404
no authentication required configured the trunk
prefix 4 then the mobile number strip 1.

the pcap from the 3CX side :https://www.dropbox.com/s/qlo0yvf5km50wlg/3CX.pcap?dl=0
the pcap from patton SN500 : https://www.dropbox.com/s/896d1nie1...0A0BA10DE46_capture_20230620-060029.pcap?dl=0

 

[Charles_3CX]

Regarding your question, as a first step, I would advise removing the captures from your post, as these can be seen publicly and contain private information related to your numbers and network.

From what I can see, though, the Patton device sends a 404 not found message when the call is routed to it.

As such, I can advise containing Patton support directly to ask why this is, check the device, and let you know why it behaves this way.

I can, though, suggest only using a supported device tested with 3CX that can be provisioned with a pre-configured template and configuration to avoid such issues.

 

[howar]

Thank you for your advice!

I have check with Patton