Patton will not register with 3cx.

[atlas2]

I already have one patton registered with my pbx but i was told by patton that it may be bad and cause of not being able to get out bound calls. I have installed new patton device but will not register i have looked at the device config log looks correct as far as i can see . Patton is running on latest firm ware. When taking of the allow for the ip i do see it is being blocked for too many failed authentication not sure if i should allow it or if the pointing to another issues.

 

[atlas2]

I already have one patton registered with my pbx but i was told by patton that it may be bad and cause of not being able to get out bound calls. I have installed new patton device but will not register i have looked at the device config log looks correct as far as i can see . Patton is running on latest firm ware. When taking of the allow for the ip i do see it is being blocked for too many failed authentication not sure if i should allow it or if the pointing to another issues.

PBX: blocked for too many failed authentications; User-Agent: Patton SN4112 JS EUI this reason for it blocking the ip adress

 

[leejor]

I would Whitelist the IP, to begin with. Then look at the Activity Log to determine why registrations continue to fail, if that is still the case.

 

[atlas2]

Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings How do i fix this?

 

[atlas2]

05/01/2020 3:17:21 PM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.2.200:5060 tid=bb584da7837ead5f8 Call-ID=db89130f5e183d40: REGISTER sip:192.168.2.10:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.2.200:5060;branch=z9hG4bKbb584da7837ead5f8 Max-Forwards: 70 Contact: <sip:[email protected]:5060> To: <sip:[email protected]> From: <sip:[email protected]>;tag=61c19bea6b Call-ID: db89130f5e183d40 CSeq: 7645 REGISTER Expires: 300 Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535c14bd14d116:3d1eec87fe41d7f28895af224311419c",uri="sip:192.168.2.10:5060",response="a5ae9ed9501321cda577922305e60d83",algorithm=MD5 User-Agent: Patton SN4112 JS EUI 00A0BA0F9A2C R6.11 2019-07-02 H323 SIP FXS FXO M5T SIP Stack/4.2.26.112 Content-Length: 0 ; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

 

[atlas2]

The config file i have shows correct credentials.I have white listed the devices as well

 

[eddv123]

You can see things from the Patton side by running the following commands from the CLI of the gateway in relation to just SIP and SIP Registration:

enable
configure
debug context sip-gateway transport detail 5
debug context sip-gateway error detail 5
debug context sip-gateway registration

Then wait for the device to try and re-register. This will give an output (and potentially more information for you).

End the capture with no debug all