Pause in connecting

[Jeff Harlan]

Most of our users use the 3CX browser extension in either chrome or the new edge with Sennheiser MBPRO 2 units. When answering a call we have to wait at least 5 or 10 seconds before we begin talking or the other side misses that part of the call. We use the epos software and all software and firmware is up to date on the bases and headsets.

 

[leejor]

I would use the 3CX Activity Log to see if it indicates where the delay may be occurring. If you don't see that 3CX is causing it, you may have to use a process of (hardware) elimination, to determine what is.