PBX Crashing Daily

[JorelV]

Help Please - One of our customer's PBX keeps crashing. Attempting to sign in to the web client give the "Internal server error occurred. Please contact administrator". A ticket has been submitted to support but have not been very responsive lately. The SBC has been recreated and ensured that it's on v20 as recommended by support. We have found a workaround where we have to restart their system via the customer portal, but this has to be resolved as it impact their daily operations.

 

[Charles_3CX]

We are actively working to identify the cause of the issue. As previously advised, the matter has been escalated to the appropriate team, and a thorough investigation is underway.

We apologise for the inconvenience and will update you once the investigation is complete.

 

[AndreasPo_3CX]

Hi @JorelV

We have replied in the ticket you have with us.
Please review our reply and let us know in the ticket.