Solved PBX unreachable on 3CX hosted server

[thisguy25]

I have been trying to connect to 3CX hosted platform and I get FQDN refused to connect. I have tried rebooting through the customer/systems and I am still unable to connect, but the customer/system says it is running.

 

[StavrosA_3CX]

Hello,

You need to send us your License Key or FQDN in order to investigate it further.

Thank you in advance.

 

[thisguy25]

Hello,

You need to send us your License Key or FQDN in order to investigate it further.

Thank you in advance.

I have sent the email.

 

[StavrosA_3CX]

As per our private conversation,

This was caused by another PBX instance (with the same License Key) running in parallel with the Hosted one.
Having two instances running the same time creates issues since the FQDN will switch between the two IP addresses, causing service degradation and interruption.