We offer a wide range of wallboards. I encourage you to take a look specifically at our
3CX Competitive Wallboard.
Rather than focusing exclusively on inbound queue calls like the built-in wallboard in 3CX, we took an entirely different approach -- we count every agent phone call, inbound, outbound or (optionally) extension-to-extension.
Keeping track of inbound queue calls by agent is important, but it does not provide a complete picture of the agent's workload. For example, an agent may be placing ad-hoc outbound call-backs to update customers on the status of their ticket. If you only look at inbound queue calls you may miss a significant amount of time invested by the agent who is providing a critical service to your customers.
At the same time we provide the real-time status of each agent (phone and presence status) and include how long they have been in that status. We also have quotas, and you choose what calculations are important to display including things like total call count, total talk time, average talk time, missed call counts, and much more.
In case you are curious, we get the real-time data from 3CX using the 3CX Call Control API..
