Perpetual license changed to annual

[damian19877]

Hello all,

We have had 3cx in our company with perpetual license for 2 years now. Our license was perpetual and that is how we bought it, then the maintenance expired but we were not worried as we don't use the features that were supposed to be stopped after it expires. Now I am getting a message "Warning! Your Subscription will expire on 11/20/2020 " and I see that our license is annual. How is that possible? Can you please help?

 

[NickD_3CX]

Hi Damian,

In order to check what happened, please send me your License Key as a PM please.

 

[DaVeTh]

Hello Damian,

We have exactly the same issue. We went from forum PM, to 3CX e-mail support to local vendor but no solution was given. In fact, our installation lost it's functions last weekend. It has to do with the automatic license type change when you do not answer their e-mail concerning maintenance expiry. No fair business imho. Our local vendor agrees and is offering helping us revert the license change. They also told us there were many more clients who had the same problem lately. Looks to me 3CX has to make up for this.

 

[damian19877]

@DaVeTh thank you for your answer.
It looks exactly as the case described by you. And that just doesnt seem fair if thats true... But I am not 100% sure yet and I can't believe that is the case , so I have contacted reseller and I will see what and when exactly happened.