Personalised greeting without voicemail.

[RonaldVanhove]

Hello,

Some users want to use a personalised greeting when they are away or don't want to be disturbed.
But they don't want to give the option to leave a voicemail.
(In our company, the use of voicemails is actually prohibited)

It seems that a personalised greeting doesn't work without voicemail.
We just want (after the greeting) to end the call, or forward it to another destination.

Is this or will this be possible?

 

[VoIPTools]

I see two options today: (1) create an IVR for each user and instead of forwarding calls to voicemail, send to your personal IVR. The IVR would play the greeting, then hang up. (2) create a CFD/Script that recognizes from what extension the call came and play a message. The issue with both of these solutions is the inability to easily change the greeting as needed.

 

[SnakeRiverWebDevelopment]

create an IVR for each user and instead of forwarding calls to voicemail, send to your personal IVR. The IVR would play the greeting, then hang up.

I think this is the best option, easy to setup and easy to update.

 

[VoIPTools]

But you must have permissions to update IVRs... that makes it problematic for many users with insufficient permissions.