Phone Busy

[wilco]

If the phone is busy can i let them wait with music and try it after 15 seconds or must i make a Digital Receptionist ?

 

[wilco]

but i want it then whitout that somone pick it u

the have directly that menu?

 

[francesco]

you can configure a queue with only 1 agent

 

[wilco]

How can i do that

is there a doc that i can use

 

[wilco]

Ok thanks i will try that

 

[wilco]

I installed the call queue

but i have 3 sip phones if i call with 1 and 2 and i try to connect with phone 3 to 1 then i come into the Queue that is good.

but if i hangup phone 1 or 2 then its disconnect 3 olso?

can i change somthing to resolve my problem

 

[Anonymous]

Wilco,

Are you sure you are doing a blind transfer from the phone?

What phone are you using and what buttons are you pressing?

 

[wilco]

i use for phone 1 a spa921 phone 2 3CX client and on phone 3 olso the 3CX client

phone 3 is comming into the wait tone but if i end an phone call then phone 3 get a busy tone

but i want somting to press 1 for voicemail and press 2 to wait or somthing is that possable

***UPDATE****

i use "Select a destination for this call if it reaches Maximum Queue Wait Time configured in "Other Options". "
and select a Extension and this is working now?

but now i can not use a option like voice mail

if i use a Digital Receptionist

0 repeat prompt
1 go to voicemail
and by timeout do to ring queue

if i use this optiins then 1its give a " transfer failt phone is busy""

but there is the ring queue for or not?

 

[Anonymous]

Wilco,

To clarify:

Calls come in to DR.

0 - Repeat Prompt
1 - Voicemail of an extension
Fallback goes to queue.

1 is not working. Can you tell me what you have configured 1 to be?

Thanks,

 

[wilco]

no the queue is not working

it go from menu to i will transfer you en then i hear the voice transer faild phone is busy?

 

[Anonymous]

I see.

Are you sure that agents are logged in to the queue? Agents must be registered and logged in (Action > Queue > Logged in to all queues from the VOIP client).

Thanks,