Solved Phone continues to ring after the call is answered (Gigaset N510 - 3CX Client)

[Snake4life]

Hello,

my Setup:
-> 192.168.178.4 - 3CX 15.5.0 latest updates, running on a local windows server)
-> 192.168.178.2 - 3CX Windows Client (local pc)
-> 192.168.178.56 - Gigaset N510 IP PRO (Firmware: 42.245 (422450000000 / V42.00) 1 dect connected phone

This problem happens after every 1-2 incoming call, I answer an incoming call on my 3CX Windows Client and my dect phone keeps ringing "forever", even if I've already finished the conversation with my 3CX Windows Client.

This also happens when i answer the call with my dect phone, but a bit different, the 3CX Windows Client stops ringing, it takes 4-5 seconds till I can hear someone, when I end the call, the actual caller does not get an "end call".

I attached wireshark logs, one when its working and one when its not working, both calls were answered with my 3CX Windows Client.

btw: Im using NIC Teaming with dynamic, switch independent, active/active mode configuration.

 

[eddv123]

Hi Snake4life,

To confirm, you have the 3CX extension and Gigaset on the same extension, but the client is in softphone mode, it should not allow it but I just want you to confirm you are not trying to get them working in CTI mode.

This is not supported as the Gigaset is legacy/limited support set:
https://www.3cx.com/sip-phones/

 

[Snake4life]

Hi Snake4life,

To confirm, you have the 3CX extension and Gigaset on the same extension, but the client is in softphone mode, it should not allow it but I just want you to confirm you are not trying to get them working in CTI mode.

This is not supported as the Gigaset is legacy/limited support set:
https://www.3cx.com/sip-phones/

hi, thanks for your quick answer, yes I got them on the same extension and my 3cx windows client is on softphone

 

[YiannisH_3CX]

Hello @Snake4life

Please do not post full wireshark captures in public forums as they contain private information.
Regarding the issue please note that NIC teaming is not supported and should not be used when configuring a 3CX phone system as this may cause issues like the one you are experiencing.

 

[Snake4life]

Hello @Snake4life

Please do not post full wireshark captures in public forums as they contain private information.
Regarding the issue please note that NIC teaming is not supported and should not be used when configuring a 3CX phone system as this may cause issues like the one you are experiencing.

looks like setting one NIC into standby mode fixed my problem

thanks, I will report If the problem returns.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.