Solved Phone not listed

[saba]

Hi,

i have one particular phone which is more listed (he was but i clic on the x in phone list)

how can i recover it ? (already reset the phone)

Thank you

 

[Saqqara]

Factory resetting the phone, should make the phone appear in the management console again.

After the factory reset, try removing the power and plugging it back in.

Click X, just removed it from the list, so it should reappear.

 

[saba]

Already unplug the power, the phone is behind a SBC but i see other phones which are behind the SBC.

it is like the 3CX has stored this MAC somewhere...

 

[AWS2P]

Local or SBC your phone should appears in console, is it always plugged in on network?
Can you see if an ip adress is in use on the phone?

 

[saba]

yes the phone has a local IP, he is factory reset.

i can access to the phone through webUI.

 

[AWS2P]

Are you sure you have done a full factory reset?
When in webui you didn't see settings coming from 3CX always here?

 

[saba]

The log :

Jan 1 00:02:35.967 [INFO ] PHN: Config setup: code: 525, uri: https://secure-provisioning.snom.com:443/snomD735/snomD735.htm

Jan 1 00:02:35.967 [NOTICE] PHN: AddSettingUrl https://secure-provisioning.snom.com:443/snomD735/snomD735.htm

Jan 1 00:02:35.967 [NOTICE] PHN: Config setup: return code 525; requeueing >https://secure-provisioning.snom.com:443/snomD735/snomD735.htm<; attempt: 30, state: 4, duration: 66/68

Jan 1 00:02:37.968 [DEBUG0] PHN: TaskMon: LCS/450 PollEvent took 2011 msecs, started Jan 1 00:02:35

Jan 1 00:02:37.968 [DEBUG0] PHN: LoopMon: LCS/450 took 2119 (199) msecs, started Jan 1 00:02:35, 2 tasks

Jan 1 00:02:38.014 [NOTICE] PHN: Fetching URL: https://secure-provisioning.snom.com:443/snomD735/snomD735.htm

Jan 1 00:02:38.014 [DEBUG2] WEBCLIENT: Send TCP none

Jan 1 00:02:38.015 [DEBUG2] PHN: TplSocket::SetNextIp: ip_list_.size()=1, ip_list_.front()=52.28.89.237

Jan 1 00:02:38.016 [DEBUG2] WEBCLIENT: Socket 47 connecting

Jan 1 00:02:38.059 [INFO ] TLS: TlsSessionOssl::SetRemoteDnsName: hostname=secure-provisioning.snom.com, hostip=52.28.89.237, flags=0

Jan 1 00:02:38.059 [DEBUG2] TLS: 0xf4ae58 handshake start

Jan 1 00:02:38.059 [DEBUG2] TLS: 0xf4ae58 SSL_connect/0 before/connect initialization (0)

Jan 1 00:02:38.059 [DEBUG2] TLS: 0xf4ae58 SSL_connect/0 SSLv2/v3 write client hello A (0)

Jan 1 00:02:38.059 [DEBUG2] WEBCLIENT: Socket 47 connected

Jan 1 00:02:38.132 [DEBUG2] TLS: 0xf4ae58 SSL_connect/0 SSLv3 read server hello A (0)

Jan 1 00:02:38.137 [ERROR ] TLS: Error 9 at depth 2: certificate is not yet valid

Jan 1 00:02:38.137 [ERROR ] TLS: Cert s: /O=Digital Signature Trust Co./CN=DST Root CA X3

Jan 1 00:02:38.137 [ERROR ] TLS: Cert i: /O=Digital Signature Trust Co./CN=DST Root CA X3

Jan 1 00:02:38.137 [DEBUG1] TLS: 0xf4ae58 SSL Alert write/9:fatal:bad certificate

Jan 1 00:02:38.138 [DEBUG2] TLS: 0xf4ae58 SSL_connect/9 error in error

Jan 1 00:02:38.138 [DEBUG2] TLS: 0xf4ae58 SSL_connect/9 error in error

Jan 1 00:02:38.138 [ERROR ] TLS: OSSL error (GetDecryptedInput ssl error): code 336134278, error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

Jan 1 00:02:38.139 [DEBUG2] TLS: 0xf4ae58 SSL_connect/9 error in error

Jan 1 00:02:38.139 [ERROR ] TLS: OSSL error (GetDecryptedInput ssl error): code 336085247, error:140840FF:SSL routines:ssl3_connect:unknown state

Jan 1 00:02:38.139 [ERROR ] PHN: TPL: Socket Error: 47/35/connected, Tls error, closing

Jan 1 00:02:38.140 [DEBUG2] WEBCLIENT: Socket 47 disconnected

Jan 1 00:02:38.140 [DEBUG2] WEBCLIENT: socket:47 conn_id:31 disconnected Tls:52.28.89.237:443

Jan 1 00:02:38.140 [NOTICE] WEBCLIENT: on_tcp_close conn_id:31

Jan 1 00:02:38.140 [DEBUG2] WEBCLIENT: Socket 47 deleted

 

[saba]

will try on a other 3cx.

 

[AWS2P]

The phone not working is a snom D735?
Why log shows line from 1 january ?

how did you proceed to do factory reset ?
on snom i used to do this sequence of keys for factory reset
* * # #
stay on # while phone Reboot until it display
rescue mode
1 reset

 

[saba]

so it was a NTP issue, the phone use a default NTP 75.X.X.X which is unreachable so the time was wrong, the phone certificate look expired... and so on.

Thanks for pointing me the 1 january