Solved Phone not ringing in

[dylanp1702]

Hello,

I have spoken to a couple of people in the office who have guided me to come here and ask you for some help. I have a phone that does not ring while in the ring group, you can call the phone directly using the DDI or extension number this works without any issues, I have reprovisioned the phone however still does not ring, I have checked the status and also the queue status they are set to available and logged in. I am not sure what else I can do. Any help would be very much appreciated.

Kind Regards,

Dylan

 

[Saqqara]

You mention ring group and queues - two totally different setups. Which one is being used for this phone

If ring groups - under Extension - Forwarding rules is 'Accept calls from Ring Groups' ticked

 

[AWS2P]

Can you clarify, you speak about RG and Q for same extension, so is it member of RG or agent in Q.

if in Q like i suspect, surely you forgot to set extension available ansd loggedin

 

[dylanp1702]

Hello, thank you for your response this was actually not ticked thank you for this!

 

[AWS2P]

Was RG finally?

 

[dylanp1702]

Thank you for your response. This is what

Can you clarify, you speak about RG and Q for same extension, so is it member of RG or agent in Q.

if in Q like i suspect, surely you forgot to set extension available ansd loggedin
View attachment 11252

The phone is like the one in the screenshot

 

[Saqqara]

The phone is like the one in the screenshot

Logged into Queue ?

 

[AWS2P]

Sorry have not understood what was the right solution for you, settings were for RG or Q ?

 

[dylanp1702]

Hello,

The issue is now sorted. It was because the Accept calls from Ring Groups was not ticked. Thank you all for your responses.

Kind Regards,

Dylan