Solved Phone Ringer Issue

[kieran.miles]

Hi,

I have customer who has a SNOM 735 when they try and set the ringer through Settings -> Audio -> Ringer the ring sound stays the same even after reboot.
If I try and change the ringer through 3CX in the "Customise Call and Queue Ringtones" the phone ringer also does not change even after reboot.
Any ideas why we cannot change the ringer on this single telephone?

 

[TheodorosG_3CX]

If you manually change the ringtone on the phone directly this will be there until the phone reprovision(24 hours autoprovision).
In the management console the Custom Call apply only for the internal calls and not the external. The only option is the custom template in this case.

 

[kieran.miles]

Is there anyway to change the ringtone without having to wait 24hours?

 

[Alphabetic]

restart the phone.

 

[TheodorosG_3CX]

You can reboot the device or select to reprovision from the PBX.

 

[kieran.miles]

Resolved this be resetting and re-provisioning the device.
it was actually a fault of some kind with the deployed config.