Phone System Down

[Joshyg]

Hi,
I am having an issue where a client's phone system is down and seems to have fallen over on the 3CX side of things.
All the information is as it should be on our side, but it seems to not want to talk to the 3CX side of things.
Has anyone else had an issue like this before?

Any help would be wonderful

 

[Alphabetic]

Who's side on what now?

a) can you log in to the admin console.

 

[Joshyg]

It seems fine from our side of things; all the settings are as they should be.
We can log into the admin console through the IP address, but when we try through the domain linked side, it falls over, e.g., when using https://'company name'.3cx.co.uk

 

[Alphabetic]

When you ping FQDN does it resolve to the external IP?

 

[Joshyg]

It does not reslove; it times out

 

[Alphabetic]

Hi @JohnS_3CX

FQDN isnt resolving to an IP but license refresh is showing OK on dashboard could you help?

 

[NicholasP_3CX]

It does not reslove; it times out

That would indicate either there is a DNS issue, or the FQDN has been released from the subscription. Can you PM me the key to check?