Phone system ver. 8 - compatible with CBeyond?

[nienunb]

Hello,

We are currently running phone system version 7.1 with CBeyond as out VoIP service provider. Everything works beautifully.
However, we tried upgrading to version 8 and we could not make any outgoing calls after the upgrade. Incoming calls worked fine. We triple checked all the setting loaded from the backup - they were spot on, no changes or anything unusual. But we had to revert back to version 7.1 for the time being.

We would love to start using version 8 as soon as possible to take advantage of the new features and increased stability.
Does anyone out there know if version 8 will work with CBeyond? The guide created by 3CX for CBeyond only references installing it using version 7.1.

Thank you,
Nienunb

 

[nb]

Hi

What issue are you experiencing with CBeyond? Can you post the server activity logs to see what is going on?

Contact me directly [email protected]

 

[xcguyxc]

We have CBeyond with newest version and its working perfectly.

 

[nienunb]

Here is what happens in the logs when we try to make an outgoing call:

16:38:40.213 [CM503008]: Call(12): Call is terminated
16:38:40.166 [CM503020]: Normal call termination. Reason: Not found
16:38:40.166 [CM503016]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
16:38:40.166 [CM503003]: Call(12): Call to sip:[email protected]:5060 has failed; Cause: 604 Does not exist anywhere; from IP:69.198.65.1:5060
16:38:40.057 [CM503025]: Call(12): Calling VoIPline:1234567890@(Ln.10000@CBeyond SIPConnect)@[Dev:sip:[email protected]:5060]
16:38:40.010 [CM503004]: Call(12): Route 1: VoIPline:1234567890@(Ln.10000@CBeyond SIPConnect)@[Dev:sip:[email protected]:5060]
16:38:40.010 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:38:40.010 [CM505001]: Ext.206: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9878.0] PBX contact: [sip:[email protected]:5060]
16:38:39.995 [CM503001]: Call(12): Incoming call from Ext.206 to <sip:[email protected]:5060>

 

[archie]

Cause: 604 Does not exist anywhere; from IP:69.198.65.1:5060

You've got answer from CBeyond - "does not exist anywhere". I don't think they can really find the number 1234567890

 

[12144]

Has anyone solved this issue? I am having the same problem forwarding incoming calls to an external number.

 

[archie]

I am having the same problem forwarding incoming calls to an external number.

Have you already contacted CBeyond about it?

 

[12144]

Not yet. Problem may be that the callers ID is being sent and CBeyond wants our caller ID to be sent. Any way of changing that?

 

[archie]

Lot of ways for V9. Not so much for V8, though. For example, set up outbound parameters for that provider correctly. Another possibility is to set Outbound Caller ID for that line.

 

[12144]

I called CBeyond and they said that this is the problem (in Red):

PROBLEM CALL TRACE 

SIP
Version: SIP/2.0
Response Code: : [604] -- Global-Failure - Does not exist anywhere
Commentry: = Does not exist anywhere
Parameters:
Via [Via] :
Transport: SIP/2.0/UDP
Sent-By: 69.198.83.33
Port-Number :5060
Via-Parameters branch=z9hG4bK0hslql30a87gdecpr3o1.1
From [From] :
Display Name: "408xxxxxxx"
Address: <sip:*5140:firstname lastname @sipconnect.sfo0.cbeyond.net:5060>
Tag Label: 436ddc78
To [To] :
Address: <sip:[email protected]:5060>
Tag Label: 1088174320-1285301506243
Call-ID [Call-ID] : NzRiYzViMjMyYmU4ZTUxYTkzOTNlNTYxNjRhYzdiZmM.
Command-Sequence [CSeq] :
Sequence Number: 1
Method: INVITE
Content-Length [Content-Length] :
Length: 0


LEADING CALL (PRIOR TO FORWARDING) 
SIP
Version: SIP/2.0
Response Code: : [404] -- Client-Error - Not Found
Commentry: = Not Found
Parameters:
Via [Via] :
Transport: SIP/2.0/UDP
Sent-By: 69.198.130.1
Port-Number :5060
Via-Parameters branch=z9hG4bK01mioc3060pgbfofk5c1.1
To [To] :
Display Name: "CompanyName"
Address: <sip:[email protected]
Extension params: rinstance=82598c40dac288ab>
Tag Label: c175130b
From [From] :
Display Name: "Name"
Address: <sip:[email protected]
Extension params: user=phone>
Tag Label: 1443386125-1285301505930-
Call-ID [Call-ID] : [email protected]
Command-Sequence [CSeq] :
Sequence Number: 553142214
Method: INVITE
User-Agent [User-Agent] :
Product: 3CXPhoneSystem
Product: 9.0.13677.0
Warning [Warning] :
Warning-Code: 499
Warning-Agent: companypbx
Warning-Text: "Not found"
Content-Length [Content-Length] :
Length: 0

The leading call structure is correct.

 

[nb]

I do not understand what the problem is. Also what is the problem with the highlighted in red sections?
Cbeyond works with 3CX.
The templates we provide also work and are tested to the utmost accuracy.
CBeyond have been working with us since Version 7 of 3CX Phone System.

So the problem is in the 3CX configuration. Or changing of parameters or templates took place and things got broken.

If you want make a wireshark capture and send to my email address [email protected] quote Cbeyond forums
Tell me the number you wish to call and the number you dialed.
What is the phone you use to make this call?

 

[cloidhamer]

I just wanted to update this post because I had the same error and many other problems when I switched to Cbeyond. Although 3CX does provide a template for Cbeyond it requires configuring if you are using multiple lines on a T1. The needed steps are not well documented and are frustratingly simple.

When you convert multiple analog lines to a T1 each line rings in with it's own specific number. The default configuration of 3CX will deny all lines except the main line because it does not match the Authentication ID. To fix it you need to go to the Source ID tab in the VOIP Providers; check the box for Source identification by DID; and then add a mask of your area code with a wildcard (in my case 360*). Then add all your phone numbers in the DID section. Go back to the Source ID tab and click add DID; click Select All and click ok. Now all your DIDs show up and you can configure each line individually.

Outbound calls will also be denied and receive the error "[604] - Does not exist anywhere". To fix those you need to go to the Outbound Parameters tab in the VOIP Providers, and change the SIP field "Remote Party ID - Calling Party : User Part" to "AuthID" authentication. Then your calls will go through.

Hope this helps shave off some time for those new installs.