Phone-Type not sufficient to select the right phone in web client if user has multiple phones registered to the same extension.

[JulianH]

Hello guys,

in the web client using latest version 16.0.4.485 the selection of different phones does not show additional info about the localisation of the phone.

Use-Case:

I have two Snom D785. One at my desk in Berlin and one at my desk in Hamburg.
The web client shows two entries of "Snom D785". There is no possibility to differentiate the different phones.

In the windows client you see at least the IP and MAC address of the phone to identify it.
In the web client as well as in chrome extension you only see the phonetype.

Would it be a sensible approach to show the IP-Address of the phone or having a customize "phone name" in the settings of the phone in the 3CX Administration console?

 

[JohnS_3CX]

Hi @JulianH

Thanks for bringing this to our attention, this is noted. We will look further into it and see if we can improve this in a future release.

 

[AWS2P]

This is near the same with softphone on windows, i use CTI on snom D785 with two extensions, when softphone ask to choose a phone for CTI, this is exactly same choice displayed so it's impossible to know who's who