Phonebook Contact Name isn't available at ReportCall Scenario

[bar-oz]

Hi,
If there's a match for contact in the Lookup scenario- The Contact name [Name] is displayed at the ReportCall scenario.
If there's no match for the contact, The contact name [Name] is blank at the ReportCall scenario (Not really ReportCall scenario but chained ReportCallNotFound scenario), although the contact is existed at the Phonebook (entered manually, not by CRM)

So I'm guessing the variable [Name] is only for the matched contact name received from CRM by the Lookup scenario
There's other variable that gets the contact name from the Phonebook? something like [ContactName] (I've tried that, not working)?

I hope you understood my question

Thanks

 

[Evolute IT]

The phonebook data is not linked in any way to the CRM data. They are two completely separate things.

If you have contacts in your phonebook but not in your CRM, then you should put them all in one place (the CRM.)

 

[edossantos_sipcaller]

Yes, that's correct, the ReportCall scenario will only be invoked when there is a match, and will provide variables associated with the matched contact. Any phonebook contact will be ignored here.