Phones won't provision

[daveh82]

Recently upgraded to the newest version. very happy to have Call Flow Apps now again. I recently posted about missing the 3CX Phonebook on the yealink phones. I followed the advice I received and factory reset one phone and tried to provision to see if that resolved the issue, it did not. Upon doing that I discovered no phones will provision now. The phone shows up in PNP, I can assign it to an extension or add the phone manually. However, it still does not provision. I noticed the phone provisioning URL has changed to the following on all phones: http://192.168.1.216:5000/provisioning/Provisioning Backup It used to be: http://192.168.1.216:5000/provisioning/ww5pgh0mnvq2 I changed option 66 on the DHCP server to match the new URL, still no luck. Has anyone seen this before, any ideas?

 

[YiannisH_3CX]

Hello @daveh82

The new URL looks wrong and it will not work as you are missing the provisioning folder. Are you on linux or windows? Also which version did you come from and how did you upgrade?

 

[daveh82]

Windows, went from the most recent 15.5 to the newest 16. I did a backup, uninstalled old version, installed new version, restored backup.

 

[YiannisH_3CX]

To see if something went wrong with the backup restore you could check the RestoreCMD log file. You can find it by navigating to Dashboard / Activity Log / Logs / Instance.