Picking up calls from call queue hangs up instantly on some devices

[p.reitter]

Hi,

we have noticed that on some clients if you try to pick up a call from the call queue it immediately hangs up on its own again. This has worked fine with 3cx clients and 3cx webclients, but recently we have added new devices (one physical from 2N, a Linphone softphone and a Zoiper softphone) and these experience this behaviour.

Is this a known issue with some devices, or are there any settings i can check. I have not found anything related in the forums.

thanks a lot for your help!
regards,
Philipp

 

[YiannisH_3CX]

Hello @p.reitter

Please note that these devices are not supported by 3CX and are not tested against our system so we do not know how they behave in all call scenarios. Since the 3CX clients do work i would recommend sticking to those. All supported devices are listed here: https://www.3cx.com/sip-phones/

 

[p.reitter]

Yes i could have guessed that this is your official response. Yet still since it is happening on multiple devices it might just be that someone has had this issue before and knows something about it.

I have yet to test the not officially supported commend unit which arrived today. Altough commend claims on their seite that they are 3cx compatible.