Pickup call on hold at another extension

[PeteGibbons]

What's the best way to allow an extension to pickup a call that is on hold at another extension?
I assume there is some type of code followed by the extension number. Perhaps permissions need to be granted also?

Once the call is picked up, I would think it disappears from the original extension and takes one of the active lines at the "picked up" extension.

 

[Saqqara]

The best solution is to use shared parking - ext 1 parks the call, then ext 2 can pickup the call,

You can configure blf keys to have shared parking

https://www.3cx.com/blog/docs/call-parking/

 

[PeteGibbons]

OK, in that mode, how does someone know which park "room" to use, in case one is already in use?

 

[Saqqara]

OK, in that mode, how does someone know which park "room" to use, in case one is already in use?

The blf key will be green if available or red is call is parked.

You can have 250 shared parking per system, so you could allocated SP 1 - 10 for accounts, SP11 to 30 for sales, etc

 

[SteveITS]

OK, in that mode, how does someone know which park "room" to use, in case one is already in use?

If a Pro or higher license, and using the client, not a phone, the Receptionist View makes it really easy. Right click and park, and it determines what park number to use. Then right click and unpark. Otherwise yes from the phone they'll need to know what park was used and BLF is useful for that.