Placing a call on hold with out answering

[cparker004]

I recently upgraded from V15 SP6 to V16 . My clients states before the upgrade she was able to place a call on hold with out answering. Is that possible? If so where do i go to enable that setting?

 

[SteveITS]

If they have Pro she can Park a call from the Switchboard.

 

[cparker004]

If they have Pro she can Park a call from the Switchboard.

She said she was able to do it from the fanvil phone