Solved Plantronics Savi W740 no audio/mic

[Scott T.]

HI!

I have win10 with Plantronics W740 via USB and Plantronics HUB app installed and 3cx client v16.3.0.261.

i set my headset to use the PC channel and 3cx app set to use softphone.

3cx audio options for mic and speaker are set to use the Savi 7xx. ringing is set to PC speakers.

plantronics Hub > settings > softphones at the bottom of the page show 3cxphoneforwindows is connected with checkmark.

I can dial from softphone using headset and i can hear the beeps as i dial the numbers from 3cx app. i press "call" and i get 2 fast rings in my ear then ringing stops on my headset.

im testing by calling my cell phone. my cell continues to ring. the call is still active.

i answer the call on my cell and i get no audio or either end. the call is connected.

ive been playing with settings in Plantronics HUB and checking everything in c3x and i cant get it work.

any help would be greatly appreciated.

thanks
Scott

 

[Scott T.]

SOLVED!

on the server under my EXT > phone provisioning for 3cx app > checked 'Use 3cx tunnel for remote connections'

headset works now!

 

[ChrisC_3CX]

Glad to see you got this resolved, but, do bear in mind that the issue must not have been related to the audio devices used on the PC at all since it was resolved by enabling the 3CX Tunnel for the extension.

That said, please note that we strongly suggest having the 3CX Tunnel enabled for remote 3CX Windows Apps so do make sure that all of them do have it enabled.