Play a sound to agents before a queue call

[checkinyyz]

Just curious if I can do this from the 3CX interface or if I have to use call flow designer. Basically what I want is when a customer calls into a queue (say to a DID directly that goes to a queue), they just hear ringing or whatever no greeting to them, but when the agent ANSWERS the call, to the agent it plays a message like "Beep - Sales Queue - Beep Beep" and then the call connects so that the agent knows where it's from?

 

[YiannisH_3CX]

Hello @checkinyyz

The first part is possible as you can replace the music on hold with ringing so the client will just hear while waiting in the Queue. This may give the impression to the caller however that the call has not been answered while in fact it has.
The second part is not possible through the management console and i am not sure that it is possible through the call flow designer either. The Queue name however can appear on the agents phone so that the agent can see where the call is coming from.

 

[VoIPTools]

I'm not sure how this would work. When the agent answers the phone they will be immediately connected to the caller. Do you want the message to play over the top of the conversation? That doesn't sound like a good idea. Nevertheless, it might be possible to perform a whisper through the use of the Call Control API, but again, that's going to talk over the other parties in the call and would likely be distracting.