Play auto messages on outgoing external calls

[ykarami]

Hello,

Is there a way to play an auto message like an IVR prompt on external calls before the agent is connected to the client?

 

[VoIPTools]

We need more information about how the call is created. Are these inbound calls? For inbound calls, you could transfer the call to a queue and have the queue intro prompt play the desired message. If these are outbound calls generated by a dialer, you could have the dialer 3CX Power Dialer play the message then transfer the call to the agent.

We have a tool 3CX Recording Beep that can barge into a call an play a "beep" or pre-recorded message, only once, or at predefined intervals.

 

[ykarami]

Thank you, how can I get 3CX Recording Beep to play the pre-recorded message instead of the "beep" sound?

 

[VoIPTools]

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