Play pre recorded message (payment reminder) before all calls?

[AGidi]

Hello, dear 3CX gurus of the world.

Our cell provider has this nifty setup...
Instead of just cutting the cord on service once the invoice is due, since this generates anger and a support ticket (thinking it is a failure), they play a 25 secs long msg telling you that your call is in progress and will be connected but please be kind to review your current invoices as it shows a due invoice, thank you for your support ....


then... you get connected.
So you might place a couple of calls, but it gets so annoying you send the payment asap.

We have cut/suspended services and got 50 support tickets from a 70 seat PBX. ( phones not working!!! )

So we would like to know if anyone has an idea on how to pull this off.
We could somehow activate enable modify the problematic clients PBX to do this when they are due.

all ideas are welcomed
thanks

 

[VoIPTools]

This may be possible. We have a similar service that monitors for calls on a "Do Not Call" list. If a call is made to one of the prohibited numbers (in your case an overdue invoice), it automatically drops the call. While you don't want to drop the call, you may be able to "divert" the call to a Call Flow Designer (CFD) application.

The CFD would (1) play the message, (2) look up the number originally dialed (captured by the service), and finally (3) transfer the call to the original number dialed. Obviously there are a lot of untested steps in this proposed process which is why I said it "MAY" be possible.

You would need two custom applications (1) a service that subscribes to phone events using the 3CX Call Control API. The service would monitor the payment status, log any calls, and divert new calls to the CFD. The CFD application would play the prompt, look up the original number and transfer the call.