Play Recorded call after Upgrade to 16.0.1581

[Bith]

Hi,

Since upgrading and compressing the recorded calls we are unable to play the files using Windows Media player or VLC. We can see the call sand download them but when we try and play says unsupported format.

Thanks in advance

 

[Alphabetic]

Is your VLC player up to date?

 

[Bith]

Yes i have the latest version of VLC and all windows updates installed

 

[Bith]

Has anyone else got this issue since upgrading as we now can't get back any of the calls?

 

[Alphabetic]

Hi Bith,

watch this thread as it's got 3CX Support replies on

https://www.3cx.com/community/threads/call-recording.65282/