Playing a recorded message during a call

[Stephane Belaicha]

Hi Guys,

I'm looking to play a prerecorded message during a call - the playback would be initiated by the 3CX extension and preferably be audible to both sides of the call.
It doesn't look like 3cx supports this natively, is there any workarounds or 3rd party plugins that might let me do this?

Cheers,

 

[VasilisV_3CX]

Hello @Stephane Belaicha,

As you correctly pointed out, this isn't apart of the standard functions of the PBX. What you're looking for is another extension to barge in to the call, play audio message and leave, but we're not aware of any way to do this within the system at present.

 

[VoIPTools]

We have two tools that perform this function. Perhaps one of them will meet your requirements. "3CX Agent Greeting" allows every queue agent to record an introduction and have that introduction play every time they answer a queue call. We also have "3CX Recording Beep" which plays an quiet little beep every 15 seconds when a call is being recorded. So, if neither of these tools meet your needs, we can build something similar to address your specific requirements.

 

[Stephane Belaicha]

Hi Matthew,

Neither of those solutions does what we want.
Can you assist in identify the costs involved in building a custom solution?

 

[VoIPTools]

Hi Stephane,

Please contact me using the information in my signature below.