playing back multiple recording files simultaneously.

[GraceLiu]

The call log shows that the same user was listening to multiple recording files almost simultaneously, all of which were missed calls with ring durations of several minutes. However, under normal circumstances, an extension can only accept one call at a time and will not accept a second call. Could anyone help clarify how this situation might have occurred?

 

[Alphabetic]

Hi

the report shows that they were called but never answered.

If they listened to the recordings then the talking time would be filled

Ive tested this myself and its possible to press play on multiple files and have the system call you multiple times.

they likely hit the play button several times.

 

[GraceLiu]

Hi

the report shows that they were called but never answered.

If they listened to the recordings then the talking time would be filled

Ive tested this myself and its possible to press play on multiple files and have the system call you multiple times.

they likely hit the play button several times.

View attachment 50347

View attachment 50348

Thank you for the reminder. We are able to receive multiple playfile calls on the web client too. The customer uses the mobile app with the "Keep active" feature to receive the recording calls, instead of using push. We can now successfully reproduced the customer's issue on our end too.

Have a nice day.