please help! No voice on all calls.

[pashaamidi]

Hi
I highly appreciate any useful help for this issue.

I have a home server r710 and running proxmox on it.
I installed 3CX Debian. installation went well. setup the account and add my Twilio sip to 3cx.
calls get routed with no issue, but no voice on eighter side.
firewall checks all green, AGL is disabled on the router, all ports are forwarded on the router.
I enabled call recording to see if any voice gets recorded, and yes I get recording , but I can't hear anything while on live call. client can't hear , and I can't hear.

please help me to solve this issue.

thank you all

 

[leejor]

What devices (phones) are you using? Have you tried more than one? Do extension to extension calls work?
Most "no audio" issues are a result of blocked ports, but since you say the Firewall Checker all passes, then it may not be that. The other common issue is forcing the use of Codecs not available at the "other" end.

Have you checked for any errors, in the 3CX Activity Log (Verbose)?

 

[NickD_3CX]

Hi @pashaamidi ,

Keep in mind that Proxmox is a non-tested/non-supported Virtualization software.

The supported VM platforms are listed here:
https://www.3cx.com/docs/manual/phone-system-installation-windows/#h.5hoy5wwhhk5c

I would start by installing one of those before going any further.