Solved Please help.. Started with Express google hosted, moved my license, how do I disable the google?

[Jeff Prodzinski]

I started with Express Google hosted, Changed my mind and moved the license to a local install, Everything was happy for a time and now the DNS name is pointing back to google and my test phone tries to go there. how do I remove that google hosted instance?

Thanks in advance.

 

[rfcomms]

You will need to either stop or simply delete the Google server from the Google Compute Engine console.
DNS can take 24 hours to update.

 

[Jeff Prodzinski]

I dont know how to access the Google Compute Console. I checked all my emails and i dont see anything pointing to that

 

[craigreilly]

https://console.cloud.google.com/

 

[cobaltit]

You'll need to reach out to support to stop/cancel any PBXExpress instance not under your own cloud account.

 

[Jeff Prodzinski]

Ok, I dont think its under my account. I logged into google under the "welcome" email I got and I dont see anything. I dont have support. Does 3CX support monitor these forums?

Thanks for everyones assistance!

 

[Jeff Prodzinski]

How can I get a 3CX support person to review this issue? I am 99% sure its on the PBX Express provisioned account and I do not have access to stop/delete it.

 

[Jeff Prodzinski]

So searching around the website it appears I have to pay 3CX $75 to ask them to stop the PBX Express instance they have hosted for me? Is that the only way forward? Its a bit frustrating.

 

[Jeff Prodzinski]

Does anyone have any other ideas for me on this? Id like to continue working on deploying this system but I am at a standstill until someone from 3CX removes the cloud instance so it lets go of the DNS record.

Thanks.

 

[craigreilly]

Have you logged into the Customer Portal?
https://customer.3cx.com

 

[Jeff Prodzinski]

Yes I have. There is a place to open a support ticket but you cant do anything until you purchase support.

Have you logged into the Customer Portal?
https://customer.3cx.com

 

[craigreilly]

I thought you could release FQDN there.

 

[Jeff Prodzinski]

I see an option for that but I want to keep the FQDN. I just want it to register to my on-prem pbx. Its the same license. I just did a backup of the cloud PBX and restored it to an on-prem box. Maybe I dont understand what that button will do?
Thanks for your responsiveness. I do appreciate the effort.
-Jeff

I thought you could release FQDN there.

 

[craigreilly]

Maybe someone else will chime in - i understanding that will release it for use elsewhere. Just ensure your backup doesn’t have the FQDN.

 

[YiannisH_3CX]

Hello @Jeff Prodzinski

Please check your inbox as i have sent you a p.m.

 

[Jeff Prodzinski]

I have responded to your message YiannisH_3CX. Thank you for working with me to resolve this.

 

[YiannisH_3CX]

Glad i could assist and thank you for updating the thread.