Unsupported Poly Edge BLFs

[Ocean Support]

I'm working on setting up a template for Poly Edge devices

I'm struggling to get BLFs and Speed dials from the user profile on the handset. Instead I only get the User's name and extension number repeated on every key.

Any suggestions?

Version 20.0 Update 6 (Build 724 Release)

 

[Alejandro_3CX]

Hi, these phones are not supported, you may need to configure them manually as mentioned in this document, for further assistance with those phones, please contact Poly.