Polycom 321

[rudym]

I just installed a demo for a client that is moving away from a hosted PBX.

They have several Polycom 321 that I configured using Option 66 with auto provision. The problem I am facing is that when they dial a number they have to press the “#” key in order for the call to go through.

I though the problem was with the 3CX configuration and connected a Grandstream but it works find. Is there a setting on the Polycom to make the phone initiate the connection with 3CX at the end of dialing.


Thanks
Rudy

 

[kesher]

You'll need to configure the digitmap in the polycom configuration.

Look at page 227 in this document:-
http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/spip_ssip_Admin_Guide_UCS_v3_3_0.pdf
This may not be the right manual for your firmware version. So older firmware versions may be different.

For your firmware version, look at the Setup & Maintenance section on this page:-
http://support.polycom.com/PolycomService/support/latinamerica/support/voice/soundpoint_ip/soundpoint_ip321_331.html

 

[GManNAtl]

Here is an example of a digit map for 3CX. Keep in mind this customer uses 8 to make outbound calls, so edit to your liking.

8911|8411|8011xxx.T|81[2-9]xxxxxxxxx|8[2-9]xxxxxxxxx|[1-7]xx|999|*20*xxx|*[0-1]x|*4xxx|*6x|*9xxx|*777