Portech re register

[amygoda]

Hello,
After receiving any call portech does not re register
I think it is because re register uses the phone called us (01121001004)

15:49:04.687 Currently active calls [none]
15:48:32.687 Currently active calls [none]
15:48:00.687 Currently active calls [none]
15:47:28.687 Currently active calls [none]
15:46:56.687 Currently active calls [none]
15:46:56.281 Blacklisted (Too many failed auth)IP = 10.99.99.108; Failed auth: 25; unauth: 25; auth: 26; 407: 0
15:46:24.687 Currently active calls [none]
15:46:07.406 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=35053b8504 cseq=REGISTER [email protected]:5062 / 29 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:45:52.687 Currently active calls [none]
15:45:20.687 Currently active calls [none]
15:45:07.015 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=0dcae15f81 cseq=REGISTER [email protected]:5062 / 28 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:44:48.687 Currently active calls [none]
15:44:16.687 Currently active calls [none]
15:44:06.609 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=767744f819 cseq=REGISTER [email protected]:5062 / 27 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:43:44.687 Currently active calls [none]
15:43:12.687 Currently active calls [none]
15:43:06.218 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=9af8b28e78 cseq=REGISTER [email protected]:5062 / 26 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:42:40.687 Currently active calls [none]
15:42:08.687 Currently active calls [none]
15:42:05.828 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=020fe60dce cseq=REGISTER [email protected]:5062 / 25 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:41:36.687 Currently active calls [none]
15:41:05.421 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=1ff450b6d4 cseq=REGISTER [email protected]:5062 / 24 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:41:04.687 Currently active calls [none]
15:40:32.687 Currently active calls [none]
15:40:05.031 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=b35e313ee0 cseq=REGISTER [email protected]:5062 / 23 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:40:00.687 Currently active calls [none]
15:39:28.687 Currently active calls [none]
15:39:04.734 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=2ec9de574d cseq=REGISTER [email protected]:5062 / 22 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:38:58.671 Currently active calls [none]
15:38:26.671 Currently active calls [none]
15:38:04.343 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=4a56e0b154 cseq=REGISTER [email protected]:5062 / 21 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:37:54.671 Currently active calls [none]
15:37:22.671 Currently active calls [none]
15:37:03.953 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=85377ec0b2 cseq=REGISTER [email protected]:5062 / 20 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:36:50.671 Currently active calls [none]
15:36:18.671 Currently active calls [none]
15:36:03.546 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=d7c3e266ed cseq=REGISTER [email protected]:5062 / 19 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:35:46.671 Currently active calls [none]
15:35:14.671 Currently active calls [none]
15:35:03.156 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=1782bffcb8 cseq=REGISTER [email protected]:5062 / 18 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:34:42.671 Currently active calls [none]
15:34:10.671 Currently active calls [none]
15:34:02.765 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=fa4e931395 cseq=REGISTER [email protected]:5062 / 17 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
15:33:38.671 Currently active calls [none]
15:33:06.671 Currently active calls [none]
15:33:02.359 [CM102001]: Authentication failed for SipReq: REGISTER 10.99.99.201 tid=3b41fc7fe0 cseq=REGISTER [email protected]:5062 / 16 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

 

[complex1]

I think it is more like a hardware problem. (PSU??)
When you are being called the Protech tries to register itself with a wrong auth-ID or password.
After 25 attempts its IP-address is blocked by 3CX.

Are you running the latest firmware in your MV-37x?

 

[amygoda]

Hello,
yes its 10.160
and previous firmware 10.142 was doing the same
I have 3 devices all of them doing the same issue
this happen after the call end

 

[complex1]

Hi,
I am using a MV-370 with f/w 10.115 and PCB=2N149A
There is an (new) setting “Restart dial fails” in Mobile >> Settings which I have set to 15.
I think this is a kind of ring counter, after 15 rings -in this case- the portech restarts.
Maybe your setting is less then 15, maybe 0 or 1?
See also the manual (MV-37x) page 17, item 10 which says:

“(10) Restart Dial Fail: In this feature, user can initialize and register the
module while GSM module dials fail in couple times. When GSM
module is dysfunctional, it can avoid the device shut down in
advance.”

Hope it helps.

 

[amygoda]

Hi,
I Can receive calls
but after any call received or missed
re register work as you see

restart dial fail = 1 (the default)

I think it is re register using last called number as id which makes the registration fails

 

[complex1]

think it is re register using last called number as id which makes the registration fails

One last thing: are your settings in 3CX all right?
Please check the next settings

PSTN Settings >> GSM-Gateway >> Inbound Parameters
Call Source Identification
- Matching Strategy: “Match All Fields”
- “SIP Field” and “Variable” are empty
Content of SIP fields
- SIP Field: “Contact : Host Part”
- Variable: “DevHostPort source address/port of message”

 

[amygoda]

Hello,
Yes it is as you mentioned
I think it's from portech settings or firmware
Thank You