Possible bug in Assistant

[igor.snezhko]

I have Out of office connection

Than I create an In the office connection

When I click OK, I receive this error

Extension / IP pair already exist another connection

Why I cannot have the same Extension / IP pair for Out of office and for In office?

 

[LeonidasG_3CX]

Hi,


What exactly is it that you are trying to do? Can you give more details?

We've added the above safeguard / error you see in the Assistant in case a user tries to make 2 accounts with the same extension number.

 

[igor.snezhko]

Yes. I created In office and Out office connection for my number 100. The Out of office connection establishing via tunnel.

But server internal IP and my Extension number obviously is a same.

 

[LeonidasG_3CX]

Though it's probably not clearly said somewhere, this is how the V9 assistant works:


You only need 1 Profile for your IN and OUT of office needs.

1) Create a Profile that has:

Extension 100
Pin 100
Local Server 192.168.0.2
Public Server sip.3cx.com.ua

Enable Tunnel

And OK!



Now you will notice a new button in the Assistant's main screen resembling a building / office you go out of Office status.
By Clicking this, you are connecting to sip.3cx.com.ua WITH the tunnel connection.

Now by clicking the same icon again, you go to IN Office status.
By doing this, you are connecting to your local PBX WITHOUT the tunnel.


Understand?

 

[igor.snezhko]

Ah! Thank you! Now it is obvious!