Post-call recording/transcription email

[rickyzw]

We have an email that comes in to each of our call center agents detailing their call recording and transcription. We do want all calls recorded to our call center, but we don't need the agents getting a copy of it or the transcription. We have the boxes unchecked for "Show Call Recording", "Can start and stop recordings", and "Call Recording Notification". We have Call Recording only enabled for External calls. Is there a way on V20 U5 to disable this email notification or is this a bug?

 

[Evolute IT]

Disable the "Call Recording Notification". That's the email.

 

[DrLloyd]

If you have the call recording notification, what user permissions are needed?

 

[Kevin Attard Compagno]

@DrLloyd - your last question is too brief / vague ; could you please clarify your question?