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I have spent hours looking through the tables and I have found a lot of good information. The one thing that seems like it should be the simplest to find, I am at a loss.
Does anyone know what table/column to query to be able to determine if one of our agents is on the phone?
Thanks in advance for your time.
Does anyone know what table/column to query to be able to determine if one of our agents is on the phone?
Thanks in advance for your time.