Pre announcement to employee before picking up call

[Mhanen]

Dear 3CX,

We have a customer who runs a phone answering service for external businesses.
At this moment they use a Xelion system and want to switch to 3cx.
The function though that she has at this moment in her Xelion system, is a pre announcement she has recorded for herself per company.
So for example, when a customer calls for a car company she services, she gets an pre recorded message in her headset that tells her that that company is calling, before answering the call.

I know its possible to label DDI's and this way she can see it visually on her screen, but a lot of the time she is not behind her workstation and therefore she wants to hear a recorded message as well as the visual queu in the app.

Is there any possibility for this in 3cx, for example with a callflow script ?

hope to hear from you guys.
Thnx in advance.

 

[Evolute IT]

@VoIPTools

 

[VoIPTools]

There really is not an elegant way of doing this. While we could transfer the call to the agent and "whisper" who the call is from, that would make the initial pause before speaking take too long. What is needed is a message BEFORE the call is transferred.

You could forward calls to a CFD application. The CFD could hold on to the call while initiating a separate call to the agent forewarning the agent that they are about to receive a separate call from customer X. But that' would require the agent answer two calls. Yuck.

Maybe, depending on the headset the agent is using, we could play a desktop audio (separate from a phone call) that plays the customer's name, then transfers the call? Would that work?