Hi,
Below is a question from one of our customers - I do not think its possible but a few reasons but I thought I would ask.
wondering if 3CX has the capability to pre-call customers. For our credit control team they end up calling a lot of customers to chase them up for payments but most customer's do not pick up. I was wondering if 3CX has a functionality where it could call customers up and if it goes to voicemail it just hangs up the phone and tries calling the next number in a list, and if a customer does pick up it immediately forwards the call to one of the credit control team who can then continue the conversation. It would help us to improve the efficiency of this department as a lot of time is spent calling customer's who don't pick up the phone
Below is a question from one of our customers - I do not think its possible but a few reasons but I thought I would ask.
wondering if 3CX has the capability to pre-call customers. For our credit control team they end up calling a lot of customers to chase them up for payments but most customer's do not pick up. I was wondering if 3CX has a functionality where it could call customers up and if it goes to voicemail it just hangs up the phone and tries calling the next number in a list, and if a customer does pick up it immediately forwards the call to one of the credit control team who can then continue the conversation. It would help us to improve the efficiency of this department as a lot of time is spent calling customer's who don't pick up the phone
