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Is there any predictive dialer software solutions that work with 3CX?
If not are there API's that can be called to get 3CX to dial numbers and then monitor if a call is answered and then find an agent/extension that is not on the phone?
I am looking at using 3cx Enterprise as a replacement for Asterisk and I also have a need for something similar to Vicidialer for 3cx. Any informaiton would be appreciated, we are also open to completing some development ourselves provided that the 3cx has the api's like asterisk to implement a power dialer and a predictive dialer.
Cheers
If not are there API's that can be called to get 3CX to dial numbers and then monitor if a call is answered and then find an agent/extension that is not on the phone?
I am looking at using 3cx Enterprise as a replacement for Asterisk and I also have a need for something similar to Vicidialer for 3cx. Any informaiton would be appreciated, we are also open to completing some development ourselves provided that the 3cx has the api's like asterisk to implement a power dialer and a predictive dialer.
Cheers