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- Sep 14, 2022
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I've been asked to enable a Simultaneous Ring, where the originator's caller id shows as ringing in a Queue/Ring Group and for an external number.
Using the 302 Deflection option on a "dummy" extension, works if the call goes directly to them, but if its in a ring group it doesn't obey the 302 deflection, even with "accept from ring groups/queues" enabled.
The SIP provider is asking for a "Diversion" header, can i add this? As in can i export their template xml, add a field for "Diversion" and then import as a custom provider? If so, would it look something like this:
<field name="ParameterOut" custom="" parameter="Diversion">$CallerNum</field>
Using the 302 Deflection option on a "dummy" extension, works if the call goes directly to them, but if its in a ring group it doesn't obey the 302 deflection, even with "accept from ring groups/queues" enabled.
The SIP provider is asking for a "Diversion" header, can i add this? As in can i export their template xml, add a field for "Diversion" and then import as a custom provider? If so, would it look something like this:
<field name="ParameterOut" custom="" parameter="Diversion">$CallerNum</field>