Prerecorded Message when outside party answers dialed call

[justin401]

we need to notify customers when their information is ready for pickup. for those that don't have texting, can we pre-record a generic voice message saying "...your order is ready for pickup..." . The employee could then enter the phone number and have it play the message when the party answers and/or leave the message on the party's voicemail?

 

[VoIPTools]

The short answer is "yes".

How it is accomplished depends on how "fancy" you want to get. For example, you could create a Call Flow Designer (CFD) application that when called would prompt the caller to provide the needed information.

The CFD would ask the caller for the phone number, order number, etc. Then the audio file could be built using text-to-speech. Then the CFD would have to associate the audio file with an IVR. Finally the CFD would perform a makecall between the IVR and the outside party.

Alternatively, you could create a web page that collects the needed information and a "Call Now" button This application could create the audio file, then use our VoIPTools REST API to perform our MakeCallPlayFile API. This would call the outside party, play the message, then hang up. There would be no need for an IVR or CFD application.