Solved Prioritized Hunt Short Ring

[BrettBoggeman]

Hey Guys,

Still learning the 3cx system.
I seem to have an issue with PHunt on both my installs im trying to use it on (Internal & Customers).
The first person in the ring group only gets like half a ring then it moves on no matter what i have the ring time set to.
For our internal we dont have any physical phones so i dont think its a prov issue.

Any ideas?

Thanks
Brett

 

[NickD_3CX]

Hi Brett,
What devices are your users using? IP Phones, Mobile Clients, WebClient?
Also what ring time have you set in your Ring Group?

Provide also some general information about your system:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[leejor]

Do all members of the ring group only get half a ring, or just that one device? Calls direct to the extension ring correctly?

 

[BrettBoggeman]

Hey guys,

This is on two separate systems.
Main one is our internal thats hosted with 3cx. Both are version 16.0.7.1078
On this main on we use browsers ext and mobile apps no phones.
Firewall is good both places.
We use telnyx for trunks.

leejor, its just the 1st user the second one rings fine. Call directly work fine. I even changed it to a queue and it works fine.

Nick, i have tried both 20 seconds and 30 seconds as ring times.

 

[leejor]

If you change the priority order, is it still the first extension (but now a different number), that has only half a ring? Or, does the half ring follow the particular extension number?

 

[BrettBoggeman]

Leejor,

I think me testing that help me figure it out. So when i was making the test call i was calling from my cell with the 3cx app on it. It seems it didnt like that i was using the cell and it only half rings because of it. Kinda strange but i think thats it. Thanks for the help!