PRO Edition, 8SC, Hosted by 3CX, Trial

[sake]

• Symptom: External inbound calls route to ring group 800 but do not ring members 100 and 101. The caller immediately hears “Record your message and press # or press * to contact the operator.”
• Configuration checked: Ring All, 25 seconds, members 100 and 101, no exceptions, correct office hours, correct department and registered Available extensions.
• Call Reports: Inbound calls show 00:00:00 and destination ring group 800.
• Activity Log: CM503012 routes the call to DN 800, followed by RingAll:800, no visible member legs, and CallerTerminated.
• Still unknown: Why the ring group does not create member legs and where the voicemail transfer occurs.

 

[TheodorosG_3CX]

Try to call RG800 from an extension(internal call), does it ring to the ring group users?

 

[KyriacosS_3CX]

And what phones/apps etc do those extensions have? Can you call them directly?