Solved Pro Licence - still not recording calls

[Pesmith]

I set up a trial - had recording but then all the 'Record All Calls' boxes on the extensions greyed out. Have now purchased and installed a PRO licence on 16.0.2.910 and all the boxes are still greyed out. PBX Status > Recordings says -/900.0GB - so I assume there's plenty of space but trying to click there does nothing.



How can I get this enabled?

 

[Pesmith]

Solved! - even though the licence showed in the system as PRO I noticed on the dashboard it still said standard. Refreshing made no difference Clicking in the licence page refresh licence seemed to change the dashboard to PRO and all seems well now!

 

[AWS2P]

Good job , you cut the grass under my feet,that's the advice I was getting ready to tell you to try, all the time something change with 3CX licence, don't hesitate to refresh licence informations from dashboard.