problem dialing out

[sata]

when i dial out i get no audio when i dial in its all ok but when out no. when i dial my mobile it rings but when i pick it up there is no audio i am useing grand stream fxo gateway anybody help

 

[miraportuga]

Can you post some logs pls?

CHeers

 

[sata]

here is a log from the server log with a call out with no audio

[CM104001] Call(37): Ln:10000@lines hung up call; cause: BYE; from IP:192.168.123.201
13:29:40.509 CallLegImpl:nConnected [CM103001] Call(37): Created audio channel for Ln:10000@lines (192.168.123.201:5016) with Media Server (192.168.123.200:9002)
13:29:40.493 StratInOut:nConnected [CM104005] Call(37): Setup completed for call from Ext.200 to Ln:10000@lines
13:29:40.493 CallLegImpl:nConnected [CM103001] Call(37): Created audio channel for Ext.200 (192.168.123.124:5006) with Media Server (192.168.123.200:7124)
13:29:40.493 CallConf:nProvisional [CM103003] Call(37): Ln:10000@lines is ringing
13:29:37.399 MediaServerReporting::STUN [MS101003] Call(37) Ln:10000@lines: Possible firewall problem. Address mapping failed on STUN server 192.168.123.200:3478 for local address ":9002"
13:29:33.852 CallConf:nIncoming [CM103002] Call(37): Incoming call from 200 (Ext.200) to sip:[email protected]

 

[Mori]

13:29:37.399 MediaServerReporting::STUN [MS101003] Call(37) Ln:10000@lines: Possible firewall problem. Address mapping failed on STUN server 192.168.123.200:3478 for local address ":9002"

There seems to be an FW issue here.
Make sure all ports for external calls are open in router/FW.
Allow 3cx app. in the fw you are using.

If not, look if hook for "bind to mediaserver" is on. If so try to unhook it.

 

[SY]

Which version are you using?
Which party are external in this call?