Solved Problem extension

[2s1]

hello I have a problem on an extension that returns all calls on the answering machine.
Looking in 3cx windows extension, its icon is neither green / yellow or red but red and white.
can you tell me how to remove that please?
here is the photo.
thank you

 

[YiannisH_3CX]

Hello @2s1

That appears to be the Do Not Disturb that is triggered via the dial codes. Dial *60 and see if it removed.

 

[2s1]

Thank you that was it. On the other hand I do not understand the difference between "do not disturb" that one activates since 3cx windows and the "do not disturb" with *60

 

[YiannisH_3CX]

Glad to see the issue has been resolved. The difference is that Do Not Disturb that is set through the client or the management console, is a status change that is synced across all devices and activates the forwarding rules of the extension. *61 on the other hand will not sync across all devices and will not have the extension follow the forwarding rules of the extension.

 

[2s1]

Thank you .
Is there a possibility in the log (and if so how) to follow the arrival of a call, know by what path it goes before the end (queue then group ...) ?

 

[YiannisH_3CX]

The activity log should provide enough information if set in a high enough logging level. Also you can follow the call log as it will show the different call legs of a call.
If the call arrived to an IVR and then went to voicemail for example it will show 2 legs of that call. One will be from the trunk to the IVR and the other will be from the Trunk to Voicemail.
Call reports are also a good way to track down a call and so is the CDR logging.