problem in tranfert call

[Thor2008]

good morning

ad un centralino 3CX Licenza 4SC v. 10.
o collegato i seguenti telfono
Cisco SPA501G
Siemes A580IP
Good morning

in a 3CX licence 4sc v.10
where as ip phone i use this model
Cisco SPA501G
Siemes A580IP

i have problem when i try to trasfert an incomig call to other internal

when a call is receive i press trasfert key for traster it to other internal
caller feel wait music
i can speak whit internal where i must tranfert call
but when i try to tranfert to this internal the received call the comunication lose

what is my error ?

thanks Alberto

 

[leejor]

You list more than one type of phone, does this happen with both types of sets? What is the exact method you are using for the transfer.

 

[davidbenwell]

I will assume he is having issues transferring calls from his A580IP Base?

When you are speaking with caller A, press the top right button for an external line, dial the extension number of the Cisco SPA phone, announce the caller and then press the R key on the A58H Handset, this will then transfer the call